Privacy Policy

Last Updated: February 11, 2025

1. Introduction

This Privacy Policy describes how Fuse Link Inc. ("we," "our," or "us") collects, uses, and shares information about you when you use our websites, mobile applications, and services (collectively, the "Services"). This policy applies to all users of our Services, including guest users, registered users, and service providers.

2. Information We Collect

2.1 Information You Provide to Us

For Service Providers:

  • Business information (name, business type, services offered)
  • Contact information (email address, phone number)
  • Payment information
  • Schedule and availability
  • Service descriptions and pricing
  • Business location and service area

For Registered Users:

  • Name and contact information
  • Account login credentials
  • Booking history and preferences
  • Payment information
  • Communication preferences

For Guest Users:

  • Essential booking information (email, name)
  • Session-specific booking details
  • Payment information for specific transactions
  • Anonymous user identifier for booking management

2.2 Information We Collect Automatically

When you use our Services, we automatically collect:

  • Device information (IP address, browser type, device type)
  • Usage data (pages visited, features used)
  • Location data (with your permission)
  • Cookies and similar tracking technologies
  • Service interaction data
  • Performance and error data

3. How We Use Your Information

We use the collected information to:

  • Facilitate bookings and payments
  • Provide customer support
  • Process and confirm transactions
  • Send booking confirmations and updates
  • Improve our Services
  • Maintain platform security
  • Comply with legal obligations
  • Prevent fraud and abuse
  • Analyze usage patterns and trends
  • Personalize user experience (for registered users)

4. Information Sharing and Disclosure

4.1 Sharing Between Users and Service Providers

  • Essential booking information is shared to facilitate services
  • Contact details are shared only when necessary for service delivery
  • Guest user information is shared only for specific bookings

4.2 Service Providers and Third Parties

We may share information with:

  • Payment processors
  • Analytics providers
  • Cloud service providers
  • Customer support tools
  • Marketing service providers (with consent)
  • Legal authorities when required by law

5. Data Security

We implement appropriate technical and organizational measures to protect your information, including:

  • Encryption of sensitive data
  • Regular security assessments
  • Access controls and authentication
  • Secure data storage and transmission
  • Regular security updates
  • Employee training on data protection

6. Your Rights and Choices

6.1 For All Users

  • Access your personal information
  • Request deletion of your data
  • Opt-out of marketing communications
  • Control cookie preferences

6.2 For EU Users (GDPR Rights)

  • Right to access
  • Right to rectification
  • Right to erasure
  • Right to restrict processing
  • Right to data portability
  • Right to object
  • Rights related to automated decision making

6.3 For California Residents (CCPA Rights)

  • Right to know what personal information is collected
  • Right to delete personal information
  • Right to opt-out of the sale of personal information
  • Right to non-discrimination

7. Guest User Privacy

7.1 Anonymous Bookings

  • Minimal data collection for guest bookings
  • Temporary session identifiers
  • No permanent user profiles created
  • Option to convert to registered account

7.2 Data Retention for Guest Users

  • Transaction records maintained as required by law
  • Temporary data deleted after booking completion
  • Option to delete guest booking data

8. International Data Transfers

We may transfer your information to countries other than where you live:

  • EU-US data transfers comply with standard contractual clauses
  • Appropriate safeguards are implemented
  • Data protection agreements with service providers

9. Children's Privacy

  • Our Services are not intended for children under 16
  • We do not knowingly collect data from children
  • Parents can request deletion of children's data

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by:

  • Posting the new Privacy Policy on our website
  • Sending an email to registered users
  • Displaying a notice in our Services

11. Retention of Information

  • Active accounts: Data retained while account is active
  • Guest bookings: Data retained for legal requirements
  • Inactive accounts: Data deleted after extended inactivity
  • Business records: Retained as required by law

12. Contact Us

If you have any questions about this Privacy Policy or our practices, please contact us at:

Fuse Link Inc.
Email: support@fuselink.app

13. California Privacy Notice

For California residents, additional privacy rights and disclosures are available upon request.

14. Additional Information for EU Users

For users in the European Union:

  • Data Controller: Fuse Link Inc.
  • Legal Basis for Processing
  • Data Protection Officer Contact
  • Right to Lodge Complaints